Business Studies - Client Relations
Length: 1 Semester
Duration: 252 Hours
Effective: Fall 2017
This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their customer relations skills and build positive, lasting relationships with them. The program prepares graduates to build teams of staff dedicated to excellent service delivery, to identify, mitigate and avoid confrontational situations with internal and external customers, and to create and promote a culture of service excellence within an organization.
Graduates may be able to secure employment directly in the service sector (retail, hospitality, contact center, business office, etc.).
Program Learning Outcomes
The graduate has reliably demonstrated the ability to:
- describe the various concepts involved in the delivery of customer service and the relationship between customer service and corporate culture;
- identify the qualities of a team focused on service delivery excellence;
- explain the fundamental concepts of business ethics;
- identify the development of management and the challenges, skills and attributes of managers;
- apply the strategies meaningful in order to achieve customer loyalty.
OSSD or equivalent with
- Grade 12 English (C or U)
- any Grade 111 or 12 Mathematics (C or U)
Minimum of 60% in Grade 11 College Mathematics (MBF3C) or any Grade 11 University Mathematics
Mature students, non-secondary school applicants (19 years or older), and home school applicants may also be considered for admission. Eligibility may be met by applicants who have taken equivalent courses, upgrading, completed their GED, and equivalency testing. For complete details refer to: www.georgiancollege.ca/admissions/policies-procedures/
Applicants who have taken courses from a recognized and accredited post-secondary institution and/or have relevant life/learning experience may also be considered for admission; refer to the Credit Transfer Centre website for details:
6 Mandatory Courses
To graduate from this program, the passing weighted average for promotion through each semester, from year to year and to graduate is 60%. Additionally, a student must attain a minimum of 50% or a letter grade of P (Pass) or S (Satisfactory) in each course in each semester.
|BUSI 1015||Building and Maintaining Customer Relations (ODE)|
|BUSI 1016||Creating a Corporate Service Culture (ODE)|
|BUSI 1017||Developing Client Service Teams (ODE)|
|BUSI 1018||Strategies for Fostering Client Loyalty (ODE)|
|ETHC 1001||Ethical Issues in Business (ODE)|
|MGMT 2024||Management Principles (ODE)|
Information contained in College documents respecting programs is correct at the time of publication. Academic content of programs and courses is revised on an ongoing basis to ensure relevance to changing educational objectives and employment market needs. The college reserves the right to add or delete programs, options, courses, timetables or campus locations subject to sufficient enrolment, and the availability of courses.